Distribution & Supply Chain
Which governorates and regions are covered by EndoCare's distribution?
We cover all 22 governorates of the Republic of Yemen. We provide direct delivery under certified cooling to hospitals, treatment centers, and agents in Sana'a, Aden, Taiz, Hodeidah, Hadramout, Marib, and other governorates in coordination with our approved regional distribution network.
How does EndoCare ensure the safety of the Cold Chain during transport?
We use refrigerated and thermally insulated shipping containers equipped with approved cooling gel, along with digital data loggers to monitor and record storage conditions throughout the transport route (between 2 to 8 degrees Celsius). We fully comply with Good Distribution Practice (GDP) protocols to ensure sensitive materials are not exposed to any thermal defect.
Quality & Regulatory Compliance
Are Certificates of Analysis (CoA) and Origins available for supplies?
Yes, absolutely. EndoCare is committed to providing a Certificate of Analysis (CoA) for each batch, as well as documented origin papers and license verification. Medical facilities and factories can request these documents directly via the Quality page or official email.
What are the licensing authorities and certificates obtained by the company?
EndoCare is an officially licensed facility by the Supreme Board of Drugs and Medical Appliances in Yemen, and our quality management system complies with ISO 9001:2015 certified by Bureau Veritas. We also fully comply with internationally approved Good Distribution Practice (GDP).
Institutional & Factory Contracting
How does the aggregated request for quotation (RFQ) mechanism work?
Hospitals, agents, and pharmaceutical factories can use the smart order system to request pricing and supply. Our institutional sales team studies the quantities and delivery dates and provides a customized official quotation within 24 working hours.
Does EndoCare facilitate local drug registration for new factory products?
Yes, we provide a special sector for active pharmaceutical ingredients (APIs) and raw materials for local manufacturers, providing all approved regulatory files and documents (DMF, CoA, MSDS, GMP) to ensure materials comply with national drug registration requirements at the Supreme Board of Drugs.
What are the terms and policies for annual institutional contracting?
We provide customized annual supply contracts for hospitals and government entities to ensure the stability and security of biological drug needs throughout the year. The contract includes scheduled supply tables, fixed prices, and priority inventory allocation to face any disruptions in global supply chains.
Pharmacovigilance & Safety
How do I report a suspected side effect or a product quality complaint?
We place utmost importance on patient safety and pharmacovigilance. You can immediately report side effects by going to the Knowledge Center or Quality section and filling out the approved side effects form, or by directly contacting the Quality Officer.
What is your approved Product Recall protocol?
We have an advanced automated Track & Trace system that allows us to locate every distributed package. In the event of a recall circular from the manufacturer or the Supreme Board of Drugs, we activate the emergency recall plan and retrieve the affected batch from all points of sale within just 24 to 48 hours.
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