Terms & Conditions

EndoCare+ is a specialized pharmaceutical platform operating in Yemen, with activities focused on biopharmaceuticals, hormonal and specialty therapies, pharmaceutical distribution, regulatory coordination, pharmacovigilance, and related healthcare operations.

Information about EndoCare+ is provided for general informational, professional, healthcare, regulatory, and business purposes.

Nothing on this website should be interpreted as creating a legal partnership, agency relationship, distribution appointment, employment relationship, or other contractual relationship unless expressly established through a separate written agreement.

By accessing, browsing, or using this website, you acknowledge that you have read and understood these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should discontinue use of the website.

We may update these Terms & Conditions from time to time. Continued use of the website following the publication of an updated version constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

You may use this website for legitimate purposes, including:

• Learning about EndoCare+ and its activities
• Accessing general pharmaceutical and healthcare information
• Contacting EndoCare+
• Submitting legitimate business enquiries
• Submitting pharmacovigilance reports
• Submitting product quality complaints
• Submitting legitimate compliance concerns
• Exploring potential business or partnership opportunities

You must not use the website or its forms for unlawful, fraudulent, abusive, misleading, or unauthorized purposes.

You must not:

• Submit knowingly false or misleading information
• Impersonate another person or organization
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious code, malware, or harmful content
• Interfere with the operation or security of the website
• Use automated systems to abuse or overload the website
• Submit irrelevant or intentionally disruptive reports
• Use the website to facilitate unlawful activities
• Misuse contact, pharmacovigilance, quality, or compliance reporting channels

We reserve the right to take appropriate action where misuse of the website or its communication channels is identified.

We seek to provide information that is accurate, relevant, and appropriately maintained.

However, website content may change over time and may not always reflect the most recent operational, commercial, regulatory, or product information.

Information provided on this website should therefore not be interpreted as a guarantee that a particular product, service, license, authorization, commercial arrangement, or opportunity is currently available.

Where specific confirmation is required, users should contact EndoCare+ directly.

Information relating to medicines, therapies, healthcare, safety, or pharmaceutical products is provided for general informational purposes.

Nothing on this website is intended to replace professional medical advice, diagnosis, treatment, or the instructions of a qualified healthcare professional.

Patients should not make decisions regarding treatment, medication use, dosage, discontinuation, or modification solely on the basis of information published on this website.

Healthcare professionals should rely on appropriate professional, regulatory, and product-specific information when making clinical decisions.

References to products, therapeutic areas, pharmaceutical categories, or commercial activities on this website do not constitute an offer to sell or supply any particular product.

Product availability, registration status, regulatory status, commercial terms, quantities, pricing, and supply arrangements may vary according to applicable regulatory, commercial, and operational conditions.

Any actual supply or commercial transaction is subject to the applicable contractual and regulatory requirements.

Information submitted through business or partnership enquiry forms is intended to facilitate communication and preliminary evaluation.

Submitting an enquiry does not:

• Guarantee a response
• Guarantee acceptance of a proposal
• Create a partnership
• Create an agency relationship
• Create an appointment
• Create an obligation to supply
• Create an obligation to purchase
• Create any exclusivity arrangement

Any formal commercial relationship must be established through appropriate written documentation and, where applicable, completion of relevant qualification, regulatory, compliance, and contractual requirements.

EndoCare+ may apply appropriate qualification and verification procedures before establishing an active commercial relationship.

Depending on the nature and risk of the relationship, this may include review of:

• Legal identity
• Business information
• Applicable licenses or authorizations
• Regulatory status
• Relevant business activities
• Quality or compliance information
• Commercial information
• Other documentation reasonably required for the relationship

Qualification requirements may differ according to the type of customer, supplier, service provider, healthcare organization, institutional entity, or business partner.

Completion of an initial enquiry or submission of documents does not automatically constitute acceptance or approval.

Actual commercial transactions with EndoCare+ are governed by the specific contractual documents applicable to the transaction.

Depending on the circumstances, these may include:

• Quotations
• Purchase orders
• Sales agreements
• Distribution agreements
• Supply agreements
• Tender documents
• Commercial terms
• Regulatory documentation
• Other written agreements

Where a separate written agreement exists, its terms will govern the relevant commercial relationship to the extent provided by that agreement.

Nothing in these website Terms & Conditions is intended to replace or override a specific written commercial agreement.

Information regarding tenders, institutional procurement, or business opportunities is provided for general information unless expressly stated otherwise.

Participation in a tender or submission of a commercial proposal does not guarantee award, acceptance, supply, or contractual engagement.

All tender-related activities remain subject to the applicable tender requirements, regulatory conditions, qualification procedures, commercial terms, and decisions of the relevant institution or authority.

EndoCare+ provides dedicated channels for reporting suspected adverse events and other product-safety information.

Reports submitted through these channels may be reviewed, documented, assessed, followed up, and, where required, communicated to relevant parties for legitimate pharmacovigilance, product-safety, quality, regulatory, or legal purposes.

The submission of a report does not constitute an admission that the reported event was caused by a particular product.

Pharmacovigilance reports should contain information that is accurate and relevant to the reported event.

Where additional information is reasonably required to assess or follow up a report, EndoCare+ may contact the reporter using the contact information provided.

The handling of safety reports may be subject to applicable internal procedures, standard operating procedures, regulatory requirements, and product-safety obligations.

EndoCare+ may provide a dedicated channel for reporting suspected product quality issues.

Users submitting a quality complaint should provide accurate and relevant information, including product and batch information where available.

Quality complaints may be reviewed and investigated by appropriate quality, regulatory, pharmacovigilance, operational, or other authorized personnel.

Where necessary, relevant information may be communicated to the manufacturer, product owner, competent authority, or other appropriate party.

Where EndoCare+ provides a channel for reporting compliance or ethical concerns, such channels should be used responsibly and in good faith.

Reports may concern matters such as:

• Bribery or corruption
• Conflicts of interest
• Fraud or financial misconduct
• Unethical conduct
• Improper interactions
• Misuse or falsification of records
• Regulatory or compliance concerns
• Other legitimate concerns regarding business conduct

Reports may be handled confidentially and reviewed in accordance with applicable internal policies and procedures.

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, visual elements, page designs, documents, and other materials, is owned by or used by EndoCare+ under appropriate rights.

You may access and use website content for legitimate personal, professional, informational, or business purposes.

You must not reproduce, modify, distribute, publish, commercially exploit, or create derivative works from website content without appropriate authorization, except where permitted by applicable law.

The EndoCare+ name, logo, trademarks, and associated brand elements may not be used in a manner that suggests endorsement, affiliation, partnership, or authorization without prior written permission.

The website may contain links to third-party websites, platforms, organizations, or resources.

These links are provided for convenience or informational purposes.

EndoCare+ does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Users should review the applicable terms and privacy policies of third-party websites before using them.

We seek to maintain the availability, integrity, and security of the website.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical vulnerabilities.

Website availability may occasionally be affected by maintenance, technical issues, telecommunications failures, hosting issues, cybersecurity incidents, or circumstances beyond our reasonable control.

Users are responsible for maintaining appropriate security on their own devices and networks when accessing the website.

Certain website functions may depend on third-party technology or service providers, including hosting, form processing, communication, analytics, or other technical services.

Use of such services may be subject to the terms and policies of the relevant provider.

Where personal information is processed through third-party services, the handling of such information is addressed in our Privacy Policy.

Website content is provided in good faith for its stated purposes.

While EndoCare+ seeks to maintain appropriate accuracy and reliability, users should obtain direct confirmation before relying on information that may affect a regulatory, commercial, medical, financial, contractual, or operational decision.

This is particularly important for:

• Product availability
• Product registration
• Regulatory status
• Pricing
• Commercial terms
• Supply quantities
• Tender opportunities
• Product safety information
• Healthcare decisions

To the extent permitted by applicable law, EndoCare+ shall not be responsible for losses arising solely from reliance on general website information where the information was not intended to constitute a specific contractual, medical, regulatory, or commercial representation.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Where a specific written agreement applies to a transaction or relationship, the liability provisions of that agreement shall govern to the extent applicable.

To the extent permitted by applicable law, users are responsible for their misuse of the website and for information or material they knowingly submit in violation of these Terms & Conditions or applicable law.

Where legally applicable, a user may be responsible for losses, claims, or costs arising directly from unlawful misuse of the website, unauthorized activity, or knowingly false or misleading submissions.

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Certain communications, including pharmacovigilance reports, quality complaints, compliance reports, and business communications, may contain confidential or sensitive information.

EndoCare+ seeks to restrict access to such information to authorized personnel and relevant parties with a legitimate need to access it.

However, information may be disclosed where necessary for regulatory, legal, safety, quality, investigation, or other legitimate purposes.

EndoCare+ may modify, update, suspend, or discontinue website content, pages, features, forms, or services at any time where reasonably necessary.

We may also correct errors or update information without prior notice.

Such changes do not affect rights or obligations established under separate written agreements.

We may revise these Terms & Conditions from time to time.

When changes are made, the updated version will be published on this page and the Last Updated date will be revised.

Users are encouraged to review this page periodically.

Continued use of the website following publication of revised Terms & Conditions constitutes acceptance of the revised Terms to the extent permitted by applicable law.

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of the Republic of Yemen, except to the extent that mandatory applicable law provides otherwise.

Any dispute relating specifically to the use of this website shall be subject to the jurisdiction of the competent courts or authorities in Yemen, unless otherwise required by applicable law.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or modified to the extent necessary, and the remaining provisions shall continue to apply to the extent permitted by law.

These Terms & Conditions, together with the Privacy Policy and any other policies expressly referenced on this website, constitute the general terms governing use of the EndoCare+ website.

They do not replace or supersede specific written contracts governing commercial, supply, distribution, regulatory, employment, tender, or other business relationships.

For questions regarding these Terms & Conditions, please contact:

For pharmacovigilance matters:

For adverse event reporting, please use the dedicated pharmacovigilance reporting channel provided on this website.